EVENT TERMS AND FAQ   
 
Can you tell me when the event will start and end?

Approximate times are 13.00  to 20:00. Please note that during the signing session each guest will have to wait their turn so will involve patience.  Unfortunately we are unable to move anyone further up the queue so please ensure you are available to attend the entire event and able to wait your turn. 
We will be unable to refund any part of your tickets if you are unable to wait till the event concludes.   

Can you tell me what the schedule of the day is?

Schedule of the day will consist of stage interview (approximately 45 mins) followed by Audience
Q and A (approximately one hour).  Photographs will be conducted after this, ending with signatures as the penultimate part of the day before the final farewell. 
 
As stated above,  our event will naturally involve some wait times so we appreciate your patience and support as we ensure all guests are looked after.  Wristbands will be issued for when you wish to leave the function room and these will have to be shown to re-enter.   

How much are tickets?

General Admission tickets for this event are £125 per person, plus £7 booking fee.
This includes access to the entire event, interviews, Q and A and one signature on any item you bring or purchase from us on the day.   

Photo Ops for this event will be sold separately and are not included in the General Admission ticket.

Access Requirements:

We adopt a person centred approach for any access requirements. Please contact us via email. 

Where will I sit?

Seating for these events are allocated on a first come first served basis.   As such you will be unable to reserve or hold any seats for friends who may turn up later.  Please be respectful to other guests at all times. 
Some people will be attending on their own, but our events always encourage guests to make new friends over the course of the day. 

Will I get to chat with with star guest?

Yes - by purchasing a ticket this will give access to the entire event where you can say hello to the actors and get one signature on any item you bring, or we will have a selection photographs available for purchase on the day.

Are there any VIP tickets?

Only General Admission tickets are available to purchase as of 19th November 2024 
Should there be any VIP opportunities available we will advise everyone by e-mail. 
At Screen Star Events we like all our attendees to have the same experience over the course of the day and we may choose to offer upgrades as opposed to any VIP tickets. 
Everyone will be contacted by us in due course. 

If I cannot attend can I request a refund?

Refunds will only be given if an event is cancelled or postponed(*).   There are no exceptions to this rule so please make sure you are able to attend as we cannot offer refunds or to transfer tickets to any other dates. 
By booking a place at our events you confirm you agree to our terms and conditions and FAQ as stated on this page as these reflect your agreement with us upon purchasing your tickets. 

If you have a change of circumstances in the lead up to an event or due to unforeseen circumstances are unable to attend, due to the nature of our events we are unable to offer a refund.  This includes but is not limited to, being unable to attend due to illness (including a positive Covid-19 test result), accident, emergency, transport breakdown, bereavement, traffic delays or traffic strike action, flight or other travel cancellations.  These are deemed out with the control of Screen Star Events. 

* Please see below terms relating to event postponements

Event Cancellations or Postponements

We never like having to cancel or postpone an event but there may be a reason we have to do this which is out with our control. If an event is cancelled completely, all ticket holders will be refunded within 28 days. If an event is postponed to a later date, all tickets will automatically be carried forward to that date unless you are unable to attend the new dates offered. Should an event be postponed, we will notify each ticket holder of this via our ticket company.  It is your responsibility to check your e-mails and correspondence from us, which will be sent to the e-mail address linked to your ticket reservation which you will have to manually enter yourself. If you are the lead ticket holder for other guests in your party it is your responsibility to notify them of the changes. At the time of an event postponement email being sent, all guests will have maximum ten days to advise us if they wish to attend the new dates or if they would like to request a refund.  The ability to request a refund will cease after ten full calendar days from the date the e-mail is sent, closing at 17:00 of the tenth day, after which no further refund requests will be accepted. By attending our events you acknowledge that we are committing to bringing actors from the other side of the world and as such, we require to know the total number of guests in attendance at all times and cannot be in a position where this is unclear.   Therefore should you contact us out with the ten day period of refunds due to any delay in you accessing emails or claiming you have not received the correspondence, refunds are not possible and this is strictly non-negotiable. 

Should an event be cancelled or postponed, Screen Star Events are not liable for any extra costs incurred such as travel or accommodation costs required to attend one of our events.  
Guests are encouraged to ensure they have appropriate travel insurance in place as well as full cancellation policies for all their travel and accommodation reservations. 

Upon booking tickets to an event, Paypal will deduct a payment processing fee which we apply at checkout to cover this.  This fee is non-refundable. Only to promoted ticket price minus processing fees will be refunded in the event of cancellation or postponement. 

Restrictions

Whilst we do not expect there to be any restrictions, by booking a ticket to one of our events you agree to abide to any restrictions imposed by SSE, our actors or their agents.   

The pose you will adopt in the photo ops with actors will, at all times, remain their decision and preference which may change at short notice.  Please do not request any variations of poses / re-enactments of a particular scene an actor has participated in from a film or television series, as we will be unable to agree to this.  

Can I change the name on one of my tickets?

If you or someone else in your party cannot attend an event, refunds of tickets are not possible. 
If you or someone else in your party test positive for Covid-19 prior to attending an event or have any other change of circumstances we will allow you to transfer your tickets to someone else.  You must advise us of the new ticket holder details including full legal name, e-mail address and telephone number.  They must make contact with us from the e-mail address provided and agree to our terms and conditions. 
Screen Star Events does not permit any guest to offer their tickets for sale without our prior permission.
We must have full names and contact details of all guests attending for security and health and safety measures. By booking tickets to our event you agree to abide by this and our terms and conditions. 
Photo ID may be required to gain entry to all our events in 2024. 

Are there any age restrictions?

Under 16's must always be accompanied by an adult. Occasionally our venues may wish to restrict access to under 18's unless accompanied by an adult.  If in doubt, contact us at info@screenstar.tv

Where will the event be held?

Venue details will be printed on your e-ticket which is sent automatically to your specified e-mail address after purchase, or by e-mail in due course. Venues are usually always city-centre based and easy to get to via public transport. 

Will you have any merchandise available to purchase?

We will have actor headshots available for purchase on the day. 

Can we take photographs and videos during the interviews / Q&A or throughout the event?

During the stage interview and Q and A, video recording is strictly prohibited. Guests are able to take photographs on their own devices during this time but by booking a ticket to attend this event you agree not to record any videos. 

Can we bring gifts for the cast and personal items for them to sign?

Please check back closer to the date of your event with regards to bringing gifts.  Whilst all actors are very pleased and grateful to receive gifts from their fans it often makes it difficult for them to take items back home to Australia.  Therefore should you wish to bring any gifts we respectfully ask that you select small items only. 

What will happen if an actor is unable to attend nearer to the time of the event? 

If Nicole da Silva or Libby Tanner are unable to attend this event due to personal or professional commitments the event will be postponed and a new date will be given.  Pleaser refer to our section on Refunds should this event be postponed. If you cannot attend future dates and apply for refunds out with the times stated we are unable to process this.  It will also not be possible to transfer tickets to any future events featuring Nicole da Silva or Libby Tanner appearing together or separately. 



What safety measures relating to Covid-19 will be implemented?

Hand hygiene will be encouraged at all times throughout the event.  

By purchasing tickets to attend our events you agree to release and discharge Screen Star Events, our staff, venue, associates or business partners, licensor, sponsor or anyone linked to the event organiser for any liability if you should catch Covid-19 as a result of attending the event. ​