TERMS AND BOOKING INFORMATION 

Event Cancellations or Postponements

We never like having to cancel or postpone an event but there may be a reason we have to do this which is out with our control. If an event is cancelled completely, all ticket holders will be refunded within 28 days. If an event is postponed to a later date, all tickets will automatically be carried forward to that date unless you are unable to attend the new dates offered.
Should an event be postponed, we will notify each ticket holder of this via our ticket company.  It is your responsibility to check your e-mails and correspondence from us, which will be sent to the e-mail address linked to your ticket reservation. If you are the lead ticket holder for other guests in your party it is your responsibility to notify them of the changes.
At the time of an event postponement email being sent, all guests will have maximum ten days to advise us if they wish to attend the new dates or if they would like to request a refund.  The ability to request a refund will cease after ten full calendar days from the date the e-mail is sent, closing at 17:00 of the tenth day, after which no further refund requests will be accepted. By attending our events you acknowledge that we are committing to bringing actors from the other side of the world and as such, we require to know the total number of guests in attendance at all times and cannot be in a position where this is unclear.   Therefore should you contact us out with the ten day period of refunds due to any delay in you accessing emails or claiming you have not received the correspondence, refunds are not possible and this is strictly non-negotiable. 

Should an event be cancelled or postponed, Screen Star Events are not liable for any extra costs incurred such as travel or accommodation costs required to attend one of our events.  
Guests are encouraged to ensure they have appropriate travel insurance in place as well as full cancellation policies for all their travel and accommodation reservations. 

Upon booking tickets to an event, Paypal will deduct a payment processing fee which we apply at checkout to cover this.  This fee is non-refundable. Only to promoted ticket price minus processing fees will be refunded in the event of cancellation or postponement. 

What will happen if an actor is unable to attend nearer to the time of the event? 

If one or more members of the promoted talent have to pull out due to other commitments this is entirely their decision and out with the control of Screen Star Events.   When you purchase a ticket to attend an event featuring two or more actors you are attending an event as a whole and not to meet one particular cast member.   Should an actor you have specifically booked to see have to withdraw from an appearance we will attempt to find a replacement actor from the same television show.
As such, refund of General Admission / VIP tickets are not possible, only refunds of separately purchased photo ops with the affected cast member will apply. By purchasing tickets to our events via screenstar.tv you agree to abide by our terms and conditions and accept that refunds are not permitted. Similarly it will not be possible to transfer tickets to any future events featuring the actor who has been forced to withdraw. 

Can you tell us more about the day and what to expect?

Prisoner Unlocked 3 is scheduled to start at 13:00 on Saturday 21st September 2024.  Actors will be welcomed onto the stage individually.  We will commence a stage interview lasting approximately 1 hour, after which we will go straight into the audience Q&A where the interviewer will move around the room with roving microphone.   After a 30 minute break we will commence photographs (Photo Ops) where you will have the chance to pose with cast as a group or with an individual actor of your choice. Selfie photographs are not possible at this event. 
All Photographs will be done swiftly to allow us to get through all guests promptly.   After photographs, the final part of the day is signatures.   All ticket holders will be able to get a maximum of THREE signatures per actor on any items you may bring. 
We will also have some photographs available for purchase throughout the day.  Once guests have had their photographs and signatures, they are free to leave. As always, our Screen Star Events are designed to give everyone a chance to relax and not feel intimidated meeting star guests.  They will make you feel at ease, as will our staff!

The venue for Prisoner Unlocked will have excellent views of the stage for everyone.  All actors will use microphones throughout the stage chat and Q&A.  
If you have any access requirements, interpreting needs or if you require our assistance in any way please contact us at info@screenstar.tv

What safety measures relating to Covid-19 will be implemented?

We do not expect any restrictions to be in place at this event.  However,  due to the unpredictable nature of Covid-19 we will adopt whichever safety measures are required in order for our event to run safely and smoothly for everyone in attendance. Hand sanitiser stations will be available for use in venues.  In the unlikely event of us asking guests to use face coverings we ask each guest to comply without question unless medically exempt.   By booking a ticket to our event you agree to comply with any safety measures asked. Screen Star reserves the right to change and adapt any restrictions at short notice which may include but not limited to, the wearing of face coverings and requesting evidence of a negative LFD / flow test to be shown on arrival.   
Should these be implemented, you agree that Screen Star Events have taken all necessary steps to locate a time and date where no restrictions will affect our event but if we are required to do so you will comply and refund of tickets will not be possible.  

As of March 2022, mask wearing is no longer mandatory in England where both these events are being held.  All restrictions have been dropped, but due to the unpredictable nature of this virus and pandemic we need to be prepared for another rise in cases which may require the UK Government to reintroduce any safety measures they deem necessary.   If you are not vaccinated against Covid-19 for whatever reason and are concerned about attending an event with over 100 guests in attendance, please speak to your GP.   

As of 2023 all restrictions have dropped within the UK however our Covid-19 policy will remain in place to safeguard our guests, staff, actors and other personnel in case of any sudden and unexpected change to government enforced restrictions.
It is your own personal responsibility to protect yourself from Covid-19 and also the safety of others.   
If you feel unwell in the lead up to an event you should not attend. 

By purchasing tickets to attend our events you understand this is a fan gathering of over 100 people and you will be seated within an auditorium or at round tables which will unavoidably mean you will be in close proximity to other guests.

By purchasing tickets to attend our events you agree to release and discharge Screen Star Events, our staff, venue, associates or business partners, licensor, sponsor or anyone linked to the event organiser for any liability if you should catch Covid-19 as a result of attending the event. ​

If I cannot attend can I request a refund?

Refunds will only be given if an event is cancelled or postponed(*).   There are no exceptions to this rule so please make sure you are able to attend as we cannot offer refunds or to transfer tickets to any other dates.  By booking a place at our events you confirm you agree to our terms and conditions and FAQ as stated on this page as these reflect your agreement with us upon purchasing your tickets. 

If you have a change of circumstances in the lead up to an event or due to unforeseen circumstances are unable to attend, due to the nature of our events we are unable to offer a refund.  This includes but is not limited to, being unable to attend due to illness (including a positive Covid-19 test result), accident, emergency, transport breakdown, bereavement, traffic delays or traffic strike action, flight or other travel cancellations.  These are deemed out with the control of Screen Star Events.